Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Elixir House! The terms "we", "us" and "our" refer to Elixir House. Elixir House operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Elixir House is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate representations and descriptions of our products. However, product colors, packaging, bottle appearance, or other visual details may appear differently depending on your device, screen settings, manufacturer updates, or packaging variations.
Product packaging and presentation may occasionally be updated by manufacturers without prior notice. Such packaging changes do not necessarily indicate a difference in the fragrance itself.
All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction where permitted by law.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Elixir House reserves the right to accept or decline an order where permitted by applicable law.
Payment must be successfully authorized and processed before an order can be completed.
Please review your order carefully before submitting it, including the fragrance, size, quantity, shipping address, and contact information.
Eligible unfulfilled orders may be canceled within 1 hour of purchase, subject to our cancellation rules. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
If we need to modify, decline, or cancel an order, we will attempt to contact you using the email address, billing information, shipping information, or telephone number provided with the order.
Purchases and returns are subject to our Return & Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will be the price displayed at checkout at the time the order is placed, subject to correction of obvious pricing or technical errors as permitted by applicable law.
Unless otherwise stated, prices may not include applicable taxes, shipping charges, duties, or other charges that may apply.
You agree to provide current, complete, and accurate purchase, billing, payment, and account information.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery timeframes displayed by Elixir House are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carrier delays, weather, holidays, incorrect shipping information, high order volume, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Additional information regarding shipping is available in our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including our store design, branding, text, graphics, images, videos, logos, and other original content owned by or licensed to Elixir House, are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected Elixir House content without authorization, except where permitted by law.
Third-party brand names, fragrance names, trademarks, logos, product images, and other intellectual property belong to their respective owners.
Nothing contained on our website should be interpreted as granting ownership of third-party intellectual property to Elixir House.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, applications, payment services, integrations, or other services operated by third parties.
We may not monitor or control these third-party services and cannot guarantee their availability or performance.
Your use of third-party tools may also be subject to the applicable third party's terms and policies.
We may introduce new features, tools, integrations, or resources in the future. Such features will also form part of the Services where applicable.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links or integrations connecting to third-party websites or services.
We are not responsible for the content, accuracy, availability, privacy practices, or policies of third-party websites.
If you access a third-party website or purchase products or services through a third party, you should review that party's terms and policies before completing a transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Elixir House is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions between you and Elixir House. Shopify provides ecommerce technology and related services but is not the seller of the fragrance products offered by Elixir House.
Your use of Shopify-related functionality may also be subject to applicable Shopify terms and policies.
SECTION 10 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify may collect and process certain information in connection with your access to and use of our Services.
Information may also be processed by service providers necessary to operate our store, process payments, fulfill orders, provide customer support, prevent fraud, and perform other legitimate ecommerce functions, subject to applicable privacy laws and policies.
Please review our published Privacy Policy for additional information regarding how personal information is collected, used, and handled.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, ideas, comments, photographs, or other feedback to Elixir House, you represent that you have the necessary rights to submit that material.
Where permitted by law, you grant Elixir House permission to use such feedback for purposes related to operating, improving, and promoting our Services.
Feedback must not violate the rights of third parties, contain unlawful material, malicious software, or intentionally false or misleading information.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, inventory, or availability.
We reserve the right, where permitted by applicable law, to correct errors, update information, or cancel affected orders when material information is inaccurate.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations; infringe intellectual property or other legal rights; transmit malicious code; engage in fraud; submit deliberately false information; harass or harm others; collect personal information unlawfully; interfere with website security; or attempt to gain unauthorized access to the Services.
We reserve the right to restrict or terminate access to the Services when we reasonably determine that these Terms have been violated, subject to applicable law.
SECTION 14 - AUTOMATED TOOLS AND AGENTS
Automated tools, bots, agents, scraping systems, or similar technologies may not be used to interfere with the operation or security of our Services, circumvent access restrictions, impersonate users, bypass security mechanisms, or collect information in violation of applicable law or these Terms.
We may implement reasonable technical measures to protect the security, availability, and integrity of our Services.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by law if these Terms are materially violated, fraudulent or abusive activity is detected, or continued access presents a security or legal risk.
Obligations and provisions that by their nature should survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, error-free, completely secure, or available at all times.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Elixir House and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products purchased through the Services where such liability may legally be limited.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Elixir House and its affiliates, employees, contractors, agents, licensors, and service providers from third-party claims arising from your unlawful use of the Services, violation of these Terms, or infringement of another party's rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies and rules published on our website, constitute the agreement governing your use of the Services to the extent provided by applicable law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.
Elixir House may assign or transfer its rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms and your use of the Services will be governed by applicable laws and regulations.
Nothing in this section limits any mandatory consumer rights or protections available to you under applicable law.
SECTION 23 - HEADINGS
Headings are included for convenience and organization only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update these Terms of Service from time to time to reflect changes to our Services, policies, operations, or applicable legal requirements.
The most current version will be made available through our website.
When required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service or Elixir House may be sent to:
Elixir House
Email: supportelixirhouse@gmail.com
Additional business contact information will be provided as required by applicable law.