Are your fragrances authentic?
Yes. Elixir House is committed to offering genuine fragrances sourced from trusted suppliers. We do not sell replicas, imitations, or counterfeit products.
Do you ship throughout the United States?
Yes. We currently ship to eligible addresses within the United States. Shipping availability may vary for certain locations or products.
How much does shipping cost?
Standard shipping is $7.99. Orders of $150 or more qualify for free standard shipping before taxes and after discounts.
When will I receive my order?
Processing and delivery times may vary depending on the product, destination, carrier, and order volume. Available delivery estimates will be shown during checkout whenever possible.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow the carrier some time to update the tracking status.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun.
Can I return an opened fragrance?
For hygiene and product-integrity reasons, opened or used fragrances generally cannot be returned. Please review our Shipping & Returns policy for complete eligibility requirements.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the situation and assist you.
Why might the packaging look slightly different?
Fragrances may come from different production batches or distribution markets. Minor variations in packaging, labeling, or presentation may occur and do not necessarily indicate that a product is inauthentic.
How can I contact Elixir House?
Email us at supportelixirhouse@gmail.com. We aim to respond within 24–48 business hours.