SHIPPING
Shipping Destinations
Elixir House currently ships to eligible addresses within the United States. Certain fragrances may be limited to ground transportation because of carrier regulations.
Shipping Rates
Standard shipping costs $7.99. Orders of $150 or more qualify for free standard shipping before taxes and after discounts.
Processing and Delivery
Orders require processing before shipment. Delivery times vary depending on the product, destination, carrier, and order volume. Estimated delivery information may be displayed during checkout.
Once an order ships, the customer will receive an email containing tracking information. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.
Shipping Information
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.
RETURNS
Return Eligibility
Return requests must be submitted within 30 days of delivery. To qualify for a return, the fragrance must be unopened, unused, undamaged, and in its original sealed packaging. Proof of purchase is required.
Opened, sprayed, tested, used, or damaged fragrances are not eligible for return because of hygiene and product-integrity considerations. Items marked final sale and gift cards are also non-returnable.
Starting a Return
Before returning any item, contact us at supportelixirhouse@gmail.com with your order number and the reason for the return. Items returned without prior authorization may not be accepted.
Unless the product arrived damaged or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Financial institutions may require additional time to post the refund to your account.
Cancellations
Contact us immediately if you need to cancel cancel an order. We will try to assist, but cancellations cannot be guaranteed after processing or fulfillment has begun.
For assistance, email supportelixirhouse@gmail.com.